ITIL Service Manager

Hybrid - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

We are seeking an experienced ITIL Service Manager with 5-10 years of expertise in IT service management to join our dynamic team in the Philippines. The ideal candidate will have a strong background in ITIL practices and a proven track record of managing IT services effectively. This role requires a strategic thinker with excellent leadership skills, capable of driving service excellence and continuous improvement within the organization.

Responsibilities

• Manage and oversee the IT Service Management (ITSM) processes in alignment with ITIL best practices.
• Ensure continuous improvement of IT services and processes to enhance service quality and efficiency.
• Coordinate with various departments to ensure effective incident, problem, and change management processes are followed.
• Develop and maintain service level agreements (SLAs) and key performance ...