About the Role
Italian-Speaking Technical Support Specialist (Remote, Greece-Based)
Overview
Embark on a new journey as an Italian-Speaking Technical Support Specialist, offering remote support from Greece for a globally recognized technology brand. Youll be the go-to expert assisting Italian-speaking customers through phone, email, and chatresolving technical issues, providing guidance, and ensuring every interaction reflects care and professionalism.
Key Responsibilities
Youll manage customer inquiries efficiently, identifying issues and providing step-by-step solutions for devices, software, and connectivity. You will document all cases in the CRM system, escalate unresolved issues when needed, and work collaboratively with your team to ensure a seamless customer experience. Upholding confidentiality, compliance, and accuracy across all interactions is essential.
Requirements
Languages: Native or fluent Italian (C2) and proficient English (B2).
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