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provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services handle incidents and service requests via ITSM, including IMACD activities and escalation coordination install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals) support Microsoft 365, Active Directory / Azure AD user and access management operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing) support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms) support rollouts, pilots, and refresh cycles in cooperation with central engineering teams ensure accurate documentati...
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