← Back to opportunities
About the Role
- Assist end-user on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence.
- Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email or remote for hardware and software issues, network diagnostics and repair.
- Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
- Ensure all tasks are updated and documented, including troubleshooting and resolution steps prior to closing.
- Checking end-user logs.
- Must be able to escalate tickets with dependencies to respective towers/groups to resolve end-user concerns.
- Walk staff or clients through a series of actions to resolve issues.
- Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
- Proactively update end users regarding their requests.
- Ability ...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position