IT Technical Support Specialist

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IT Technical Support Specialist (12 Month Contract)

The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using OS deployer (ManageEngine) image server, setup new user in Windows Active directory, setup and troubleshoot printers’ issue, setup Cisco phone desks for users and resolve basic network issues. In a more general vein, there will occasionally be staff training of other IT staff, super users, user training and/or paperwork including documentation as required.

Essential Duties and Responsibilities

• Perform problem determination and problem resolution on reported end-user or networking problems as directed.
• Monitor, implement and record end-user request for service using Helpdesk ticketing system.
• Prioritize a...