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About the Role
Description
IT Technical Support
Onsite | Austin, TX | Contract
+ Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems
+ Troubleshoot hardware, software, network, and system issues for end users
+ Install, configure, and maintain desktops, laptops, printers, and mobile devices
+ Manage and resolve help desk tickets in a timely manner (SLAs)
+ Support Microsoft 365, email systems, VPN access, and user account administration
+ Perform password resets, user provisioning, and access management (Active Directory)
+ Document issues, resolutions, and processes in knowledge base systems
+ Escalate complex issues to higher-level IT teams when necessary
+ Assist with system upgrades, patches, and deployments
+ Ensure compliance with IT policies, security standards, and best practices
Requirements
+ Associate or Bachelor’s degree...
IT Technical Support
Onsite | Austin, TX | Contract
+ Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems
+ Troubleshoot hardware, software, network, and system issues for end users
+ Install, configure, and maintain desktops, laptops, printers, and mobile devices
+ Manage and resolve help desk tickets in a timely manner (SLAs)
+ Support Microsoft 365, email systems, VPN access, and user account administration
+ Perform password resets, user provisioning, and access management (Active Directory)
+ Document issues, resolutions, and processes in knowledge base systems
+ Escalate complex issues to higher-level IT teams when necessary
+ Assist with system upgrades, patches, and deployments
+ Ensure compliance with IT policies, security standards, and best practices
Requirements
+ Associate or Bachelor’s degree...
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