← Back to opportunities
About the Role
Responsibilities
- Support amazing day-to-day across our hardware and software platforms for incredibly seasoned to novice level users and everything in between.
- Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
- Support the company's SaaS tools, compliance practices, and on and off-boarding processes.
- Learn, document, train, and support new applications and IT procedures, always keen on opportunities to refine and increase efficiency.
- Create detailed and impactful documentation for your peers and our internal user base.
- Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
- Collaborate with your colleagues in IT Operations and with all teams within and our BPO partners.
What We Look For In You
- Technical support expertise on MacOS and...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position