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About the Role
POSITION SUMMARY
The IT Tech Support role is part of the VTech/LeapFrog IT team providing daily support with a wide range of technical issues and holds responsibility for the operation, maintenance and repairs of systems, hardware, software and related infrastructures. Supporting users by phone, email, in-person or remotely, this role will also perform hardware diagnostics, upgrades and repairs as well as respond to issues related to network access and software functionality.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide timely technical assistance for issues related to hardware, software, computer syst...
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