IT Team Coordinator - Service Desk

Job Description

As an IT Team Coordinator – Service Desk, you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner. You will join a truly international organisation with a clear mission and strong growth ambitions, where dependable IT support is essential for daily operations.

Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required.

Key Responsibilities

Team Management

• Lead and develop a regional team of Service Desk Specialists.
• Establish clear ways of working, provide constructive feedback, and support team performance.
• Drive continuous improvement of daily operations and team routines.
• Collaborate closely with IT management on priorities and servi...