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IT Team Coordinator - Service Desk

📍 Location
Langenfeld
⏰ Job Type
Full-time
📅 Posted
June 18, 2026

About the Role

Job Description

As an IT Team Coordinator – Service Desk, you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner. You will join a truly international organisation with a clear mission and strong growth ambitions, where dependable IT support is essential for daily operations.

Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required.

Key Responsibilities

Team Management

  • Lead and develop a regional team of Service Desk Specialists.
  • Establish clear ways of working, provide constructive feedback, and support team performance.
  • Drive continuous improvement of daily operations and team routines.
  • Collaborate closely with IT management on priorities and service development.
  • IT Service Management

  • Priorit...
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