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About the Role
Permanent Role Fixed Shift based role Fri to Sun/Mon, 7pm to 7am fixed shift Job Responsibilities
- Day to day IT helpdesk operation (1st level) to support user’s problem ticket and requests
- Managed Service Provider for (2nd level) helpdesk operation
- Learn and support all other software platforms in the environment
- Responsible for L1 to L2 infra network and internal system support
- Serve as first point of contact to internal business users for their computer, printer, and various IT appliances and system usage issue
- Assist for IT fix assets purchasing, installation, configuration, support and proper update IT assets and licenses info to be reviewed by seniors or support manager
- Conduct backup and restore when necessary
- Tracking and recording of IT assets & software inventories
- Assist in power shutdown events
- Track payments, preparation and submission of IT payment vou...
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