IT Support Technician

Support Duties

• Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
• Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
• Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
• Escalate unresolved or complex issues to senior-level support in a timely manner.
• Document all support activities and updates accurately in the company's ticketing system.
• Monitor and follow up on critical client issues until resolution proactively alert management of potential escalations or service disruptions.
• Provide support for software, antivirus, backup, and system-related issues where applicable.

Project Responsibilities

• Assist in the setup, installation, configuration, and testing ...