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About the Role
Job Description
Insight Global is looking for an experienced IT Support Technician to provide daily technical support for staff located in Richmond, VA. (100% onsite role). This role includes hands on workstation support, office move coordination, hardware deployment, troubleshooting connectivity issues, and assisting users with multifunction devices. The technician will work within VITA processes, respond to user requests, and ensure timely resolution of incidents and service requests.
The ideal candidate is customer focused, organized, and experienced in providing onsite technical support in a state agency or enterprise environment.
Responsibilities:
• Provide onsite support for desktops, laptops, docking stations, monitors, and peripherals.
• Move, set up, and configure workstations during office relocations within the building.
• Assist users with multifunction devices (printing, scanning, copying, faxing).
• Troubleshoot hardware, software, and network c...
Insight Global is looking for an experienced IT Support Technician to provide daily technical support for staff located in Richmond, VA. (100% onsite role). This role includes hands on workstation support, office move coordination, hardware deployment, troubleshooting connectivity issues, and assisting users with multifunction devices. The technician will work within VITA processes, respond to user requests, and ensure timely resolution of incidents and service requests.
The ideal candidate is customer focused, organized, and experienced in providing onsite technical support in a state agency or enterprise environment.
Responsibilities:
• Provide onsite support for desktops, laptops, docking stations, monitors, and peripherals.
• Move, set up, and configure workstations during office relocations within the building.
• Assist users with multifunction devices (printing, scanning, copying, faxing).
• Troubleshoot hardware, software, and network c...
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