IT Support Technician

We're looking for a reliable and people-focused IT Support Technician to be the first point of contact for all technology-related queries. You'll keep our people productive by resolving hardware, software, and connectivity issues quickly and efficiently.

Requirements

• Matric (Grade 12)
• Relevant IT qualification (A+, N+, or equivalent)
• 1–3 years of experience in a helpdesk or desktop support role
• Solid working knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication skills and a customer-first attitude
• Experience with a helpdesk ticketing system (e.g. Freshservice, Jira, ServiceNow) advantageous
• Drivers licence and own reliable transport

Key responsibilities

• Log, triage, and resolve 1st and 2nd line support tickets
• Set up and maintain desktops, laptops, and peripherals
• Support users ...