IT Support Technician (Managed Service Provider Environment)

We are seeking a dedicated IT professional to provide high-quality technical support within a fast-paced Managed Service Provider (MSP) environment. You will handle diverse troubleshooting tasks for multiple clients, ensuring efficient ticket resolution and excellent customer service.

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Provide Level 1–2 technical support to end users across multiple client environments
• Handle support requests via chat, ticketing systems, and phone support
• Troubleshoot common IT issues including user access, software, and basic network issues
• Manage and update tickets using PSA tools (e.g., ConnectWise, Autotask)
• Work within multi-tenant environments, supporting multiple clients simultaneously
• Escalate more complex issues to higher-level technicians when needed
• Maintain accurate doc...