IT Support Technician - Deskside support

Role Overview: Deskside Administrator shall deliver friendly, hands‑on support to end users. This is an entry‑level role where he/she will respond to incidents and service requests, troubleshoot common hardware and software problems, assist with device setup/imaging and lifecycle activities, and perform basic user administration tasks (password resets, access requests) following established SOPs. He/She will escalate complex issues to senior staff, help maintain asset records, update simple documentation, and communicate clearly with users and team members to ensure timely resolution. Key Responsibilities: 1) End-User Support Provide basic deskside and onsite support for desktops, laptops, printers, and peripherals Respond to IT incidents and service requests logged via the service desk system Troubleshoot common hardware and software issues under guidance Support Microsoft Windows operating systems and standard office applications Escalate unresolved issues to senior engineers or spec...