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About the Role
IT Support Supervisor
We are seeking an IT Support Supervisor to oversee day-to-day technical support for employees across clinical and administrative departments. This role is responsible for helping ensure internal technology, user access, healthcare software, and support workflows operate smoothly in a privacy-focused, HIPAA-compliant environment.
The right candidate will be a hands-on IT support leader who can assist users directly while also guiding support staff, managing ticket flow, improving processes, and ensuring employees receive timely, professional technical support.
Responsibilities
- Supervise daily IT support operations for clinical and administrative staff
- Provide hands-on technical support for escalated or time-sensitive issues
- Monitor support tickets, response times, resolution quality, and outstanding requests
- Assist with troubleshooting login issues, password resets, account ...
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