IT Support Specialist – Retail Operations

Profile Requirements

• Experience in IT support or helpdesk environments
• Strong troubleshooting skills (remote support essential)
• Familiarity with POS systems and retail environments (preferred)
• Experience with ERP systems (e.g., Pronto) highly regarded
• Understanding of Salesforce or ticketing systems (preferred)
• Basic networking knowledge (Wi-Fi, devices, connectivity)
• Strong communication skills (written and verbal)
• Ability to work independently and prioritise tasks

Working Requirements

• Must be available to work onsite
• Availability for weekend coverage (Saturday–Monday preferred)
• Ability to respond to time-sensitive support issues

Core Responsibilities

• IT Support
• Monitor support channels (email, Salesforce, internal systems) for incoming issues
• Respond to and resolve IT support requests in a t...