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About the Role
Requirements
- Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field.
- Minimum of 2–4 years of experience in hardware and software technical support.
- Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management.
- Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools.
- Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi‑Factor Authentication (MFA), and user lifecycle management.
- Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.
- Effective communication, customer service orientation, and ability to document technical procedures.
- Resolve user requests and incidents via tickets, ema...
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