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About the Role
We are seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels.
Key Responsibilities
- Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
- Provide first-level technical support for common IT issues, including:
- Password resets and account lockouts
- EMR/EHR and healthcare application access issues
- VPN, email, and basic connectivity problems
- Software and basic hardware troubleshooting
- Follow documented proce...
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