IT Support

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.

Responsibilities and Duties

• Technical Support:
  • Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
  • Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
• System Administration:
  • Assist in setting up and configuring new hardware and software.
  • Monitor and maintain computer systems and networks.
  • Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
• Documentation & Reporting: