About the Role
We are seeking a skilled Technical Support Analyst to provide hands-on IT support in a mixed Mac and PC environment. This role is responsible for day-to-day technical support, troubleshooting, and user assistance, with a strong focus on Office 365 and Adobe Creative Suite applications.
Key Responsibilities
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Provide technical support in a mixed Mac and PC environment
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Troubleshoot hardware, software, and network issues across MacOS and Windows
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Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
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Provide user support for Adobe Creative Suite, with emphasis on Photoshop and Illustrator
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Install, configure, and maintain desktop and laptop systems
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Respond to help desk tickets and resolve issues in a time...
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