IT Support L1

Responsibilities

• Act as the first point of contact for IT support requests (phone, email, ticketing system)
• Install, configure and troubleshoot Windows 10/11 devices.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office apps)
• Handle account and access issues (password resets, MFA, SSPR)
• Onboard and manage mobile devices (Android, iOS, iPad) into Intune MDM.
• Assist with device enrollment and compliance policies in Intune.
• Manage Azure AD device join and troubleshoot related login/access issues.
• Ensure smooth device registration and synchronization with Azure AD.Document solutions, create FAQs and maintain knowledge base articles.
• Communicate with end users in fluent English through emails and calls.
• Escalate unresolved or complex issues to higher-level support teams.

Required Skills & Qualification

• Strong problem solv...