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Service Operations: Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems
Actively contribute with ideas to improve IT situation at local site
Project participation and Implementation of global projects at local site
Basic training to individual users at local site
Attend trainings on new technical solutions being rolledout in the company
Under supervision perform standard activities in a service
Min 1 year of experience providing hands-on support for IT services
Expert knowledge in Microsoft products, Cisco collaboration tools, HP copiers and computers, and cabling works.<...
About the Role
What you will do
As our On Site Service Analyst will do:
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