It support engineer

About Position:
The IT Support Engineer will provide first-level and intermediate technical support to end users, ensuring timely resolution of application, desktop, laptop, and system-related issues. This role focuses on delivering high-quality customer service, effective incident management, and adherence to ITIL-based service management practices in a fast-paced, 24×7 support environment.
- Role: IT Support Engineer
- Location: Hyderabad
- Experience: 2 to 5 years
- Job Type: Full Time Employment
What You'll Do:
- Provide end-user support for application, desktop, laptop, and basic system administration issues
- Diagnose, prioritize, troubleshoot, and resolve IT incidents and service requests via phone and email
- Perform initial triage and troubleshooting by following defined SOPs to identify root causes
- Escalate critical or high-priority incidents requiring urgent attention
- Track, document, and update all incidents and resolutions accurately in...