IT Support Engineer

Robertson & Sumner Ltd • nottingham, United-Kingdom

📍 Location

nottingham

⏰ Job Type

Full-time

📅 Posted

May 31, 2026

About the Role

Job Title:  Senior IT Support Engineer (Escalations / 2nd–3rd Line) 
Location:  Nottingham IT MSP 
Why Join Us? Collaborative Environment:  Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work. 
Challenging Work:  Handle complex technical issues that require real problem-solving, not just quick fixes. 
Room to Grow:  Access ongoing learning opportunities and exposure to modern technologies. 
Autonomy & Responsibility:  Take full ownership of issues and see them through to resolution. 
Customer Impact:  Play a key role in delivering a calm, clear, and high-quality support experience to clients. 
Key Role Responsibilities Take ownership of advanced technical issues that require escalation beyond first-line support. 
Investigate and resolve problems thoroughly, focusing on ide...
            

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