IT Support Engineer (macOS & iOS)

Overview 

We are seeking an experienced IT Support Engineer to provide end-to-end technical support in a dynamic environment. The role involves troubleshooting hardware, software, and network issues while ensuring smooth day-to-day IT operations. The ideal candidate will have strong hands-on experience supporting MacOS and iOS environments, excellent communication skills, and the ability to support users across different regions, including Korean-speaking stakeholders.

Key Responsibilities

• Provide technical support by diagnosing and resolving hardware, software, and network issues via phone, email, or in-person.
• Install, configure, and maintain workstations, printers, peripherals, and software applications.
• Act as the first point of contact for IT support, handling user requests and incident resolutio...