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About the Role
Job Title: L1 & L2 IT Support Engineer
Experience Required: Minimum 6 years
Location: Dubai Immediate Joiner
Employment Type: Full-time
Work Environment: Call Centre / IT Service Desk
About the Role
Seeking a skilled and customer-oriented L1 & L2 IT Support Engineer to join our dynamic IT operations team. The ideal candidate will have extensive experience providing technical support in a call centre or service desk environment with strong expertise in Microsoft 365 Azure basic networking and firewall troubleshooting.
This role requires a hands‑on professional who can resolve technical issues efficiently, maintain high service levels and uphold ITIL‑based support practices.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support for end‑users via phone chat and remote tools on desktops and laptops.
- Provide administration and troubleshooting support for Microsoft 365 application...
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