IT Support Engineer

2nd Line Support Engineer Aylesford £32,000-£34,400

Oscar Technology has partnered exclusively with a leading MSP near Aylesford to recruit for a skilled 2nd Line Support Engineer to join their team.

Job Description

As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work!

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm f...