It support analyst

IT Support Analyst (Confidential Client)

Location: São Paulo, Brazil

Contract : 6 months

Schedule: Monday to Friday | 8:30 AM – 5:30 PM (may later shift to 8:00 AM – 5:00 PM)

We are currently hiring a Trilingual IT Support Analyst to join a global technology support team supporting internal colleagues across multiple regions. This is an excellent opportunity for professionals with prior IT support experience who enjoy working in fast-paced, international environments.

Key Responsibilities

Provide technical support through multiple channels including onsite support, phone, and virtual platforms such as Zoom. Support installation, maintenance, troubleshooting, and repair of laptops, hardware, software, and mobile technologies. Respond to and resolve incidents and service requests, escalating issues with the appropriate level of urgency. Maintain proactive communication and follow-up with end users throughout the support lifecycle. Reco...