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Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken.
Work with call-logging and ticketing software
Take ownership of cases and bring resolution to customer’s issues.
Manage user creation and account administration.
Provide hardware an...
About the Role
Job Title: IT Support Analyst
Location: Burton-upon-Trent, DE14 2SY
Salary: £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every three.
Closing Date: 14/07/2026
The Role:
In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.
Responsibilities:
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