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The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and Retail Stores. Responsibilities include ensuring timely operational and technical support for personal computers and peripherals and providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.
About the Role
The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and Retail Stores. Responsibilities include ensuring timely operational and technical support for personal computers and peripherals and providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.
Roles and Responsibilities:
Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.
Update problem management system with timely and meaningful information in accordance with desktop service levels.
Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
Utilize knowledge base used to assist in troubleshooting efforts. Share ex...
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