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About the Role
We are looking for an IT Support Analyst to join our team today!
About the role
This role is responsible for providing technical support, troubleshooting IT issues, and ensuring the smooth operation of hardware, software, and network systems across the organisation.
Key Responsibilities
- Provide first- and second-level technical support to staff
- Maintain and enhance IT infrastructure – including servers, networks, storage, and cloud platforms (Microsoft 365, Azure)
- Administer core systems – Active Directory, Intune, O365, and enterprise applications (TMS, WMS, FMIS)
- Assist with system upgrades, patches, and software deployments
- Maintain accurate documentation of incidents, requests, and resolutions
- Escalate complex issues to senior IT staff or external vendors where required
- Contribute to continuous improvement of IT processes and user experience
Our Story
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