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Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures
Prioritizes, diagnoses and resolve incidents using ITSM tool
Investigates causes of incidents and seeks resolution
Facilitates recovery, following resolution of incidents
Documents and closes resolved incidents/service requests according to agreed procedures
Initiates and monitors actions to investigate and resolve problems in systems, processes, and services
Assists with the implementation of agreed remedies and preventative measures
Carries out agreed applications maintenance tasks
“Go Live support after introduction of new solutions
Ensure proper communication to vendor Management
Shift-based support model are required
About the Role
Time Type:
Full TimeKey tasks & responsibilities
Competencies & Skill...
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