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Provide technical assistance and support for incoming service requests related to the firm’s computer systems, hardware, software, remote access, and mobile devices.
Monitor service desk phone and ticket management queues. Resolve and respond to all requests in a professional, confident, and courteous manner.
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About the Role
What You’ll Do
Reporting to the Manager, Technical Service Desk, Information Technology, you, as part of the team of seven (7) will be identifying, researching, and resolving technical issues with a timely response to telephone calls, email requests and in person; as well as support and always demonstrate the firm’s values and expectations. A passion for technical support, training and coaching are important qualities to effectively resolve and respond to all Level 1 and 2 support requests submitted to the firm’s Technical Service Desk via phone, email, IM and in person.
Duties and Responsibilities:
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