IT Service Manager

Are you passionate about technological innovation and digital transformation?

At Raona , we design and deliver IT solutions focused on digital transformation and process automation within Microsoft environments.

With over 330 professionals across Spain, Andorra, Argentina, and Colombia, we are a results-driven organization defined by autonomy, accountability, and an entrepreneurial mindset. With more than 20 years of experience, we foster a collaborative, innovative culture built on trust and strong team spirit.

The Role

We are looking for a Service Manager to join our team. The primary responsibilities include:

• Leading the operational management of the IT Managed Services team.
• Ensuring service stability, internal organization, and effective workload coordination.
• Following up on technicians’ performance and priorities.
• Monitoring service KPIs (SLAs, backlog, critical incidents) and...