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About the Role
we will provide training on its operation processes and proprietary software
The engineer would be required to respond to, troubleshoot and provide IT support on tickets, chats, and phone calls.
This will include requests such as:
Operating System and Software Troubleshooting
Installation, removal of Software
Account login; access requests and issues
Remote hardware troubleshooting of equipment such as keyboard, mouse, headset, monitors, PC
Mobile equipment support of laptops, smartphones, MIFI devices
Networking and connectivity issues
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