IT Service Desk Engineer / IT Service Desk Supporter

Role Overview

We are a team looking for a motivated and sympathetic personality to be the first point of contact for IT issues. You will work in a hybrid environment, supporting customers with IT inquiries and analyzing and eliminating disturbances and problems.

What You Will Do

Acceptance and processing of cases, incidents and service requests in 1st-level support, competent support of customers with IT inquiries, initial analysis and elimination of disturbances and problems.

Why It Might Be a Fit

We are looking for an engaged, motivated and positive personality with a developed service mindset, a solution-oriented way of thinking and a structured way of working.

Requirements

• Completed apprenticeship as IT specialist EFZ platform development (formerly system technology) or a comparable training
• Ideal first professional experience in the service desk, IT support or a similar environment
• Good knowledge...