IT Service Desk Analyst — ITIL Support Pro

A leading logistics technology provider seeks a dedicated support professional to manage incoming customer tickets, provide timely updates, and assist in troubleshooting issues. The ideal candidate will have over 2 years of ITIL Service Desk or technical operations support experience, excellent communication skills, and knowledge of ServiceNow or JIRA. This position requires fluency in English and offers opportunities to grow within the organization. Adaptability to a 9-hour rotating shift schedule is essential.
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