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Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portal
Support End Users with Level 1 and 1.5 support including, but not limited to:
Password resets
Software install/uninstall
Operating System (Windows 10) and Hardware issues
Mobile device management utilizing In-Tune
Printer setup
Assist in the administration of enterprise-wide toolsets such as Office 365
Provide remote support to users via TeamViewer and SCCM
Provide after hours on call support once every 4-6 weeks on a rotati...
About the Role
About the Role
The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents, problems, and requests, or to route tickets appropriately where required.
Key Responsibilities
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