About the Role
We are looking for an IT Service Delivery Manager with a strong background in BI, DWH, and data platforms. The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high-quality data services.
The position involves ownership of service delivery, including SLA management, incident handling, stakeholder communication, and continuous improvement.
You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems
Main Responsibilities:
- Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability.
- Monitor, control and su...
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