IT Service Centre Analyst - 6 months fixed term contract

About The Role To work within the EUC team to build and refresh all end user hardware (Laptops, Desktop, MacBook’s, iPhones and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment. 

This is an onsite role and requires excellent customer service focus.

To respond in a professional, friendly, supportive and timely manner to all customers who contact the Service Centre via telephone, email or in-person

Take ownership of issues raised and manage customer expectations, providing regular contact and progress updates, as agreed

Act as a liaison for all EUC communication and hand overs and deliver in accordance with agreed timelines

Actively and professionally represent the IT Service Centre throughout the organisation

Use sound judgment and make decisions that will maximise customer satisfaction

Strive to continually improve personal performance in order to achieve team an...