IT Operations Leader in Canada

Lead day-to-day IT operations as a full-time Senior IT Manager in Canada. Oversee support models, enhance security, and drive efficiency without complicating processes.
We are seeking a dedicated Senior IT Manager who will report to the COO, guiding our IT operations with hands-on leadership. This role encompasses managing IT support and endpoint management while being a critical escalation point for complex issues. The ideal candidate thrives in problem-solving and fostering efficiency while mentoring the IT team.
Key Responsibilities:
• Assess and enhance help desk performance and response times
• Monitor workloads and drive continuous improvement
• Troubleshoot and resolve system and infrastructure challenges
• Optimize Intune and improve employee technology experience
• Support risk mitigation with security measures like MFA
Requirements:
• 10+ years in IT operations, 2-3 years in leadership
• Expertise in Microsoft 365 and Azure AD
• Proven ability...