IT Operations Engineer

Worker Type: Employee

Application End Date:

Full time on-site role based in the Vancouver office, with occasional travel as required.

Ocean Infinity is seeking an IT Operations Engineer.

As an IT Operations Engineer, you will be part of a global Enterprise IT Operations team and play a crucial role in maintaining and optimizing our onshore IT systems and staff, ensuring seamless operations across the business.

What Will You Do

• Monitor, manage and troubleshoot IT & Network issues across the onshore environments.
• Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs).
• Respond to, diagnose, and fault‑find monitoring alerts.
• Provide technical expertise to staff regarding technical issues on systems and peripherals.
• Manage IT equipment, software licenses, and peripheral devices, ensuring proper proc...