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About the Role
IT Operations Analyst x 2 - Southampton 3 days / 2 days remote - up to 42.5K
If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.
You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
Log, update, and manage tickets in the IT Service Management system, escalating where needed
Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
Ident...
If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.
You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.
Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
Log, update, and manage tickets in the IT Service Management system, escalating where needed
Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
Ident...
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