IT Operations Analyst

IT Operations Analyst | Solihull | £50,000 + Benefits

We are looking for a proactive IT Operations Analyst to join a growing team. This isn’t just a maintenance role; you will be the backbone of the operational technology services, ensuring infrastructure is high‑performing, secure, and ready for the future. Reporting to the Head of Infrastructure, you will work within a wider service operations team to drive real value for end users.

The Role

In this fast‑paced, 3rd‑line environment, you will manage and support the full spectrum of IT services. You’ll be tasked with:

• Infrastructure Excellence: Providing expert 3rd‑line support and proactively maintaining all systems to a high standard.
• Cloud and Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender).
• Operational Stability: Conducting root‑cause analysis for recurring incid...