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Responsible for the operation and maintenance of Marketing & Sales readiness applications (Cost, Pricing, Account Service, etc.). Perform troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA. Respond to and resolve user inquiries and service requests promptly. Monitor system health proactively to ensure stability and availability. Act as the technical lead for assigned applications, with deep understanding of business processes and system architecture. Analyze complex single-system and cross-functional issues, providing effective solutions. Coach and mentor associate team members to deliver high-quality IT operational services. Collaborate with upstream and downstream IT engineers to resolve cross-system issues and propose data flow optimizat...
About the Role
Description and Requirements
1. Core Operations & Maintenance
2. Technical Leadership & Process Optimization
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