IT Onsite Support Engineer

RAPSYS TECHNOLOGIES PTE. LTD. • singapore, Singapore

📍 Location

singapore

⏰ Job Type

Full-time

📅 Posted

June 19, 2026

About the Role

                Job Description  Round-the-clockmonitoringandmaintenanceoftheSystem(hardwareandsoftware)toensuresystemuptime in accordance to SLA commitments 
Respondtoallincident/servicecallsandbefirstresponderonsitetotroubleshootandresolveincidents including basic repairs or parts replacements 
Create/updateandtrackticketinticketingtooltoclosureobservingSLAcommitments 
Escalate,whennecessary,inaccordancetoescalationmatrix 
Performregularpreventiveandcorrectivemaintenance,troubleshootingsystemhardwareandallcomputer-based systems. 
. hardware, software, network problems and etc. that may affect the proper functioning of the System. 
Liaiseandworkcloselywithcustomerstoaddressserviceconcernsandtosolvetechnicalproblems. 
Workwithtechnicalteamtoresolvemoreadvancedissueswhennecessary 
PerformInstall/Move/Add/Change(IMAC)activitiesastasked 
Ensureallmaterialisproperlydocumentedandhandedoverduringshiftchanges 

            
        

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