About the Role
KEY RESPONSABILITIES
Management and monitoring of the actions of third-party maintenance or service providers.
Ensure the monitoring and validity of hardware and software maintenance contracts.
Monitoring the compliance and security of information systems.
Scope of intervention and management
Infrastructure Management: Monitor and maintain the hotel’s local area network (LAN), Wi-Fi coverage (indoor and outdoor), and server environments to ensure zero downtime.
Guest Experience: Provide white-glove technical support for guest inquiries (connectivity, in-room tech, smart systems) with a professional and discreet attitude.
Systems Oversight: Administer and troubleshoot hospitality-specific software, including:
PMS (Property Management Systems like Opera or Mews).
POS (Point of Sale sy...
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