It Manager

Objective
The IT Manager User Support oversees several key functions within Symrise Americas LATAM North Region that enables the delivery of high-quality Service to end users, and ensure Service Support and
Service Delivery processes are in place to meet business needs.
This position is a stakeholder
facing role, and requires that you establish and manage expectations within the business and drive
the IT User Support team to achieve those expectations to a high standard
Responsiblities
Service Management
- Maintain high-performing service support functions, including an IT Service Desk, Desktop
- Support and VIP Support
- Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of
- performance in these processes, accurate reporting, and establishing service improvement
- activities when required
- As an owner of the escalation process, the Service Delivery Manager will take ownership of
- signific...